Privacy Policy

1. Introduction

SableRiverGarden ("we," "us," or "our") is dedicated to upholding the confidentiality of your personal information. In this Privacy Policy, we outline how we handle your information when you visit our website sablerivergarden.sbs or engage with our yacht charter services.

Consenting to the data handling procedures stipulated in this policy is implicit when utilising our services. Compliance with this policy is in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant privacy laws in Canada.

2. Information Collection

2.1 Personally Identifiable Information

When you willingly engage with us, you provide personal data:

• When securing a yacht charter
• Interacting with us through our website or over the phone
• Signing up for our newsletter
• Completing forms on our website
• Taking part in surveys or promotional activities

This personal information could include:

• Your name, email, telephone number, and address for contact
• Details for processing payments (handled securely via third-party services)
• Your preferred options and specifics about the yacht charter
• Details of a person to contact in case of an emergency
• Any specified dietary needs or health-related info (if disclosed to us)

2.2 Automated Data Collection

Information related to your device and how you navigate our website is collected automatically:

• Your IP address and geographical details
• The internet browser you use and its version
• Webpages you’ve visited on our site and your browsing duration
• Sites you've been referred by
• Device specifics like type and screen measurement

2.3 Cookies and Similar Technologies

To improve your web browsing experience, we implement cookies and comparable tracking systems. These are beneficial for:

• Storing your custom settings
• Studying how you use our website to enhance its performance
• Furnishing you with tailored content
• Advancing our services

Managing cookies and tracking settings is possible through your internet browser or our cookie consent notice.

3. Usage of Your Information

The information we gather is utilized in the manners listed below:

• Delivering Services: To carry out yacht charter services, confirm reservations, and maintain communication regarding your bookings
• Client Support: To address your queries and offer support
• Payments: To manage the financial transactions and billing details
• Security: For guaranteeing the security of our services and prevention of deceitful practices
• Marketing: With your agreement, to send you promotional content and updates
• Website Enhancement: To scrutinize how our website is used and boost its core functions
• Adherence to Laws: To abide by legal and regulatory mandates

4. Disclosure of Information

Your personal data is never sold, exchanged, or leased to external parties. We may share it under these circumstances:

4.1 With Service Providers

Selected information may be shared with third-party service providers entrusted with: payment procedures; website hosting and upkeep; conducting email campaigns; carrying out analytics; assisting customers.

4.2 For Legal Obligations

We might have to divulge your data when required by law or to comply with legal processes, judicial orders, emergencies, or to prevent potential fraud or illegal activities.

4.3 During Business Changes

Should a merger, acquisition, or selling of our assets occur, your data might be part of the transferable assets.

5. Protecting Data

Protective measures such as encryption, safeguarded servers, stringent access controls, routine checks, and staff awareness training are in place to shield your personal info from unauthorized entry, changes, leaks, or destruction.

Nevertheless, as no online or electronic system is infallibly secure, we cannot assure the absolute safety of your data.

6. Information Retention

Personal data is held only as necessary for the reasons it was assembled or as legally required. Usual retention periods are:

• Service reservations: 7 years for tax and legal purposes
• Marketing communications: until you ask to be removed or delete them
• Analytics data: 26 months
• Customer assistance: 3 years following the last interaction

7. Rights and Choices

You have the right to access, rectify, erase (with legal limitations), migrate your data, opt out of marketing, and manage cookies. Contact us using the details below to exercise these rights.

8. External Services

8.1 Google Analytics

For website analytics, we employ Google Analytics. An opt-out is available through Google Analytics Opt-out Browser Add-on.

8.2 Connections to Social Media

Links to social media platforms from our website may come up, which have their distinct privacy policies.

8.3 Transaction Processors

Financial transactions are overseen by third parties that comply with PCI DSS standards.

9. Cross-Border Data Flows

Your data may be processed in countries other than Spain, and we enforce suitable safeguards as per applicable privacy rules.

10. Privacy for Minors

We don't target children under 13 and do not willingly collect their information. If you believe that we have such information, please notify us right away.

11. Updates to Privacy Policy

Amendments to this Privacy Policy might occur to mirror shifts in our practices or legislative modifications. Any updates will be announced on our website, emailed to registered users, or via an online notice. Continuing to use our services after such changes have been implemented indicates your approval of the updated policies.

12. How to Reach Us

For inquiries about this Privacy Policy or our data use, please reach out to us:

13. Complying with Google Ads User Consent Policy

We abide by the Google Ads user consent policy. Adjustments to cookie and tracking preferences can be made anytime through our cookie settings.