Refund Policy

Transparent and straightforward refund terms for your assurance

Overview

At SableRiverGarden, we realize that situations can change, leading us to offer clear and equitable refund guidelines. This document details the criteria for issuing refunds for our yacht charter offerings.

It's important to review this policy completely before making a reservation. By securing a yacht through SableRiverGarden, you are accepting these terms for refunds.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Eligible for: Total refund except for processing fees

Processing Time: 5-7 business days

Processing Fee: €50 for credit card transactions

Conditions: Must be submitted formally through email or over the phone

24-72 Hours Before Charter

50% Refund

Eligible for: Half the cost of the total yacht rental

Processing Time: 7-10 business days

Processing Fee: €25 subtracted from the refund amount

Conditions: Legitimate reason required; administrative expenses may apply

Less than 24 Hours Before Charter

No Refund

Eligible for: No refunds will be given

Exception: Cases of urgency will be taken into consideration

Alternative: A voucher for booking another charter might be granted at the discretion of the management

Conditions: Emergency claims must be supported with proper documentation

Weather-Related Cancellations

Our Weather Assurance

The welfare of our clients is paramount. If the conditions are considered hazardous for the voyage by our qualified captain, we offer the following flexible solutions:

  • Full Refund: Granted if rebooking is unfeasible
  • Reschedule: Transfer your booking to an alternative date without extra costs
  • Charter Credit: Issue of a voucher valid for one year from the original booking date

Weather Evaluation Procedure

We consider the following in our weather assessments:

  • Examination of wind speeds and patterns
  • Analysis of the ocean's wave elevations and current states
  • Predictions of visibility and rainfall
  • Notifications and advisories from the Coast Guard
  • Safety appraisals from our expert captains

Decision Timeframe: Calls on weather-related cancellations are made at the latest 4 hours before the planned departure.

Medical Emergency Refunds

Urgent Situations

We are sympathetic to the fact that medical urgencies can occur. The following scenarios may be eligible for exceptional consideration:

  • Sudden illness or injury necessitating hospital admittance
  • Passing of a family member
  • Unexpected military summons or deployment
  • Being summoned for jury duty or under a subpoena
  • Natural catastrophes impacting your journey

Documentation Criteria

In order to evaluate emergency refund appeals, we require:

  • Medical clearance or hospital records
  • Death certification (if relevant)
  • Official military directives
  • Notice of court summon or jury requirement
  • Advisories or declarations related to emergencies

Proceeding: We will handle emergency refund claims within 3-5 business days following the receipt of the appropriate evidence.

Operational Cancellations

Technical Difficulties

If the boat allocated to you has mechanical faults that cannot be resolved promptly:

  • Alternate Vessel: We will make an effort to source a similar substitute
  • Full Refund: If no suitable replacement can be secured
  • Partial Refund: If the alternative vessel leads to a price difference
  • Compensation: We may offer additional recompense for the inconvenience caused

Crew Issues

On the rare occasion that licensed crew are unavailable:

  • We will aim to organize a substitute crew where feasible
  • A full refund is given if the charter can't proceed
  • Opportunity to rebook without incurring extra fees

Refund Processing

Method of Payment

Refunds will be issued through the same channel utilized for the initial transaction:

  • Credit Cards: 5-7 business days
  • Bank Transfers: 7-10 business days
  • Cash/Cheque: 3-5 business days

Charges for Processing

Credit Card Transactions

€50 charge for terminations over 72 hours in advance

Bank Transfer Refunds

€25 charge for all reimbursements via bank transfer

International Operations

Supplementary charges might apply to transactions made internationally

Charter Credits

Circumstances for Credits

Credits for future bookings may be provided instead of refunds under certain conditions:

  • Late notice cancellations (under 24 hours prior)
  • Cancellations linked to weather
  • Voluntary requests to change bookings
  • Service disruptions

Credit Specifications

  • Validity: 12 months from the date of issuance
  • Transferability: Credits cannot be transferred to other individuals
  • Value: Equal to the full amount of the charter without deductions for processing
  • Application: Available for use toward any open charter dates
  • Expiration: Credits are not extendable beyond a 12-month period

Partial Service Refunds

Interruptions in Service

Should your chartered experience be curtailed or cut short due to factors under our control:

  • A proportionate refund for the unutilized duration
  • Credit for a forthcoming charter equal in value
  • Gratuitous services or enhanced options

Guest-Induced Disruptions

If a charter is ended earlier due to the behavior or safety breaches by guests:

  • No compensation for the part of the service not used
  • The full balance remains payable
  • Possible extra charges

Dispute Process

If you have objections to a refund judgement, you may:

  • Appeal to our management for reconsideration
  • Submit any additional paperwork or proof
  • Turn to consumer rights groups for assistance
  • Seek legal avenues according to the laws applicable

Guidelines for Refund Requests

Step 1: Reach Out to Us

Lodge your reimbursement appeal through:

Step 2: Comprise Necessary Details

Provide the subsequent details in your request:

  • The number indicating booking confirmation
  • Scheduled date and hour of the charter
  • The rationale behind the annulment
  • Corroborating documents (when relevant)
  • Chosen method for the refund

Step 3: Evaluation and Implementation

Our team will send acknowledgment of your submission within a day, inspect it in relation to this policy, deliver a decision within 48 hours, and if sanctioned, proceed with the refund within the listed periods.

Significant Points

  • Any claim for refunds must be composed and submitted in writing
  • Refunds are given in €, which may differ from the original payment currency
  • Purchasing travel insurance is highly recommended
  • This policy might be updated, with a notice given 30 days beforehand
  • Reimbursements are subject to the prevailing taxes and legal stipulations

Enquiries on Refunds

For any refund-related questions or to place a request for a refund:

Refunds Division
SableRiverGarden Marine Solutions Ltd.
Port Vell
Barcelona 08039
Spain

Phone: +34 932 23 45 70
Email: [email protected]
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM

Policy Update: August 20, 2027

This refund directive intends to be equitable and clear-cut. We suggest that you peruse these prerequisites with care prior to booking and to get in touch with us for any related inquiries.